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small business

LIKE FAMILY: Why Lange’s Feels Exactly that Way

May 31, 2019 by Megan Klein

The author’s Dad–a Lange’s regular

It’s hard for me to put into words the feelings I have for the place that was a huge part of growing up. Lange’s Little Store and Delicatessen, the small, simply furnished family-oriented deli that my family has frequented since the very beginning.

I am proud to be a second-generation Lange’s-goer. My dad grew up in Chappaqua and his family ate there. I’ve been going for as long as I can remember.

If you aren’t the kind of person who likes to run into everyone you know, I wouldn’t recommend going to the Little Store at lunch time on any given weekend.

I however, live for the social scene. Although my dad doesn’t like to admit it, I know it’s his claim to fame. We can’t go there without seeing someone from his childhood. An old friend, coach, father of an old friend. You name it, we see it.

But the one person I never tire of seeing is the legend himself. The man behind it all – Mr. Lange.

Sweet. Funny. Caring. Kind. If there was a Mad Libs page for this guy, those adjectives would fill the page. I’ve never met someone like him. I think of him and see a man with a big smile and open arms.

When my family eats there, he walks upstairs and joins us. We bond over our love for Cape Cod and dachshunds. In high school, he would ask about my soccer games and my sister’s basketball games. He also gives great advice.

Today he told me that we learn something new every day. Something we’ve all heard before, but for some reason coming from him, it sounded different. He told me that every day he still learns something new.

Lange’s is a place that many people find comfort in. The hot plates and breakfast sandwiches too.

When my grandpa died, Mr. Lange was there for my family. Shortly after, my parents found platters of food atop of my grandpa’s car. No note. No ringing the doorbell. No nothing.

When my dad went solo one Saturday because I was sick, he noticed and sent my dad home with a large container of chicken noodle soup.

And when our town experienced a tragic loss two summers ago, Lange’s seemed to be a place of comfort for all. After the funeral, my sister and I felt that we needed a Lange’s sandwich to make us feel better. I guess it was a common thought. We saw many of the same faces eating sandwiches that we had seen an hour before sitting in the pews. Including members of the Lange family.

In my eyes, it’s the staple social hub of Chappaqua and a place that embodies what it means to be a community.

I felt a sense of pride as a high school freshman having just made the varsity soccer team, walking into Lange’s and seeing my face on the varsity poster hanging on the wall. I then felt a sense of pride as a sophomore, junior and senior going and hanging up the poster myself. I felt a sense of pride whenever I was introduced to someone as Gary Klein’s daughter while waiting for my sandwich. And I felt a sense of pride today when I gave Mr. Lange a hug goodbye and he said, “aw my buddy,” as he patted my back. The people that I see in Lange’s have changed over the years.

I see younger families come in after AYSO soccer games on Saturdays and think of my younger self. I see the oldcomers and think of how Lange’s has been the go-to lunch for me and my cousins whenever we all ate at Grandma’s. Turkey, coleslaw, Russian on rye bread. The Klein sandwich.

Going to college meant no more Lange’s. I was back three weeks after I left, sitting in the dining room with my parents. Mr. Lange asked why I was back so soon. My response? “I needed my Lange’s fix.”

Although the people, decor, my order and myself may change. Two things never do: Mr. Lange and my beverage selection.

I always get a Snapple. Which means I always get a Snapple fact. Mr. Lange was right. I learn something new every time I walk into Lange’s Little Store and Delicatessen. Today’s fact: “Real Fact” #845: a lemon contains more sugar than a strawberry.

Filed Under: Et Cetera Tagged With: deli, Family, Gem, Lange's, Lange's Deli, Lange's Little Store, Neighborhood, small business

Local Joe: Many Area Residents Prefer Independent Purveyors

March 8, 2018 by Amy Kelley

They’re ubiquitous – the chain stores that make a business of selling coffee.

Yet in our area, independent coffee shops are outright thriving – and Chappaqua and Armonk both boast several different places to get the beverage by patronizing hometown businesses.

On a recent weekday afternoon, Tazza Cafe in Millwood was a hub of activity. Tables were full of chatting pairs, groups of young women were ordering food, and several employees were busy behind the counter.

Tazza Cafe at this past summer’s Armonk Outdoor Art Show

James Monica, owner of Tazza Cafe in Armonk, Millwood, Katonah and Ridgefield, credits much of his shops’ success to employees like these. “Really a big part of it is the people who work here,” Monica said. He’s been able to retain many workers which he says makes a big difference. Longtime employees “provide a personal touch and connect with the customer more.”

Julie Dickens, owner of Beascakes Bakery and Breads in the Armonk Town Center, has similarly attentive employees. “We have regulars and we have their coffee ready at the cash register as they get out of their cars,” she said. At Beascakes, they sell Lavazza, an Italian coffee.

At Chappaqua Station, 1 Station Plaza, where coffee’s served starting at 4:30 am during the week, better, faster service help them maintain a devoted and large customer base, even though the business is quite close to two large chain purveyors of coffee, manager Erik Gonzaga said. “We do have two big competitors here in town but our business keeps picking up,” Gonzaga said. The coffee is La Colombe, a premium brand from Philadelphia and hundreds of customers are served each day.

During the morning rush, there are usually no less than four employees working hard to ensure quick service: one at the register, one making specialty coffees, one filling and restocking and one handling pastry and other food orders, Gonzaga said, “We have our regular customers and once they come through the door it’s ready waiting on the countertop,” Gonzaga said.

Employees build relationships with customers but that community feel is, of course, accompanied by a serious focus on the coffee itself. “From the beginning we took the coffee very very seriously – from the way we grind it – and the amount we use is probably a bit more than typical,” Monica said. Purveyors like Monica can’t have the economy of scale the nationally-known shops do, yet they inspire loyalty and according to owners and managers, business just keeps on growing.

At Armonk’s Market North, at 387 Main Street, “all of our coffee is from artisanal roasters,” Stephen Mancini, one of the owners, said recently. Mancini and others, such as a chef and manager, regularly taste new coffees in blind taste tests called ‘cuppings’ and currently use beans roasted from Port Chester (Path Coffee Roasters) to Maine. “We try to find small-batch and responsibly-sourced,” Mancini said. Perhaps that’s why at Market North, customers often express praise for the coffee and types of coffee available. “When we change coffees or try different roasters there’s excitement about that,” Mancini said.

The appreciation of Mancini’s customer base is no anomaly. According to the National Coffee Association, an industry trade group, 59% “of coffee cups consumed daily are classified as gourmet,” and “out-of-home coffee consumption reached a high of 46% in 2017.” That’s a lot of coffee purchased in shops, and more and more, it’s very good coffee.

Tazza’s customers can tell the difference, Monica said. “A lot of them would say they would never go to a chain store because the coffee is so much better here.”

Local coffee spots also focus on the quality of other ingredients. “In order to make a really great latte you have to start with the milk. Seventy percent is the milk,” Mancini said, “All of our milks are Hudson Valley milks.” Cashew and almond milks are made in house. Perhaps that’s why one Armonk-based customer wrote on Yelp that Market North has “the best latte in Westchester.”

At Beascakes, details are also attended to. “We’re known for our iced coffee because we make our own coffee iced cubes so we have a real following,” Dickens said. Customers avail themselves of fresh cake doughnuts, scones or pastries or on Sundays, Boston cream or jelly doughnuts. “You know, you got to have coffee with your doughnut, right?” Dickens said.

And these days, more people prefer to shop locally. “People appreciate having mom-and-pop places to go,” Dickens said. “We know when a baby’s due, we know when a first birthday is, we follow the families.”

“From the very beginning I definitely tried to focus on and put an emphasis on the quality of whatever we serve – sandwiches, baked goods and coffee,” Monica said. “The people have been very responsive, and I never take it for granted.”

Filed Under: Et Cetera Tagged With: caffeine, coffee, cup of Joe, customer service, Independent Coffee Houses, Local, small business, Tazza

At Squires: Year-Round Fashions for the Entire Family

October 21, 2015 by The Inside Press

Squires owner, Michael Kushner
Squires owner, Michael Kushner

By Matt Smith

During a recent trip to Squires, one customer is browsing through winter jackets, while another customer is at the register asking about flip flops and beachwear. Behind them, at the back of the store, yet another customer is being fitted for dress shoes, because he’s got a wedding to attend. And next to him sits a family trying on various hiking boots for their excursion in the mountains. The endless and “seasonless” variety may appear strange to some, but for the Squires’ team, it’s perfectly normal — every day of the year.

Squires’ Family Clothing and Footwear on South Greeley Avenue in the heart of the downtown area, prides itself on this diversity, and being a year-round, multi-purpose establishment, regularly stocked with “a tremendous selection” of “quality name-brands” for any season.

Says owner Michael Kushner, who took over the store in 1987, of Squires’ appeal to the community: “We’re a good alternative to the big-box stores. We offer a full service, and not just a little bit of this and a little bit of that.”

Much of the community is aware of all the store has to offer. Squires has enjoyed consistent business from local residents since it opened in Chappaqua in 1949. “Many of our customers are the same customers,” notes Kushner, adding that the store’s popularity most likely stems from their ability to be reliable/their reliability to carry items. In a given season where other stores may only offer products which are exclusive to that season, “it’s nice to know you can depend on a store [to have what you want].”

Kushner’s warm smile as he speaks those words indicate that Squires certainly fits into that category: “When you come in here, 99 percent of the time, we’ll have what you want.”

Additionally, in keeping with its reputation for customer loyalty, Squires is also equally loyal to its products and merchandisers. Believing a product should continually be sold–regardless of if it’s out-of-season, or, perhaps, an older model of an updated item–if the company still manufactures it, and the customer still has interest, Kushner explains, at his store, “if something’s moving well, we continue on with it year after year after year.”

He goes on to say that most stores tend to change inventory with the season, “which is good, but you don’t want to change necessarily [just to change].” For that reason, again, ever dedicated to the customer, Squires has a selection of core products on hand all the time–which is presumably the key to its success.

Finally, new customers may be enticed by the year-round sales rack, located just outside the store, offering a variety of seasonal items at a lower price. which changes offerings by the season. Kushner notes “we do have about six to eight sale racks” inside the store, containing the occasional overstocked items–at a discounted rate.

Important to note, too, that in addition to their booming business, Squires is also extremely active in terms of community outreach. They donate to many churches and synagogues throughout the year, including the First Congregational Church’s semi-annual Barn Sale. On the topic, Kushner recalls, in particular that “after 9/11, there was a need for [help] for some first responders down in the city–clothing, socks, things like that–so we loaded up some trucks and helped them out.”

There you have it. A one-stop shopping experience perfectly positioned in the center of town, where you can buy a bathing suit, a winter fleece, and be fit for a tuxedo, all in the same place?! And the generous staff gives back to others in the community? Sounds like you can’t go wrong! So, head down to Squires today!

Squires’ Family Clothing and Footwear is located in Chappaqua, at 41 South Greeley Avenue, as well as Katonah, at 193 Katonah Avenue. The store boasts such name-brands as Patagonia, Sperry, North Face, Tommy Bahama, K-Swiss and Christopher Blue. www.squiresny.com

Filed Under: Sponsor News! Tagged With: Chappaqua, Clothing, community, Family, footwear, Inside Press, Local, small business, Squires, theinsidepress.com

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