The Inside Press

Magazines serving the communities of Northern Westchester

Northern Westchester Hospital

A Heartwarming Nursing Commitment in Response to COVID-19 at Northern Westchester Hospital

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Speaking on behalf of the leadership team at Northern Westchester Hospital, Cathy Manley-Cullen, MS, RN, NEA-BC, chief nursing officer at NWH, offered a heartwarming account of the commitment and camaraderie she is witnessing amongst the hospital’s nursing staff-over 500 full and part time nurses serve some dozen or more departments and units-as they navigate a public health emergency due to COVID-19.

“They couldn’t be more willing to jump in and do whatever they can,” said Manley-Cullen.

“They are incredibly inspiring and positive the way they are supporting each other too, rotating on different units that they maybe didn’t work on previously–just to give everyone a little respite,” she said. “They are doing all of this while everyone is trying to just lead their lives… like everyone else, the children are home; we have to do homeschooling and a host of other things.”

She described the atmosphere as being one of a spirit of cooperation with nurses generously helping their fellow nurses where they are needed most. “The nurses are working on different units that they don’t typically work on all the time. “Maybe a nurse on the 7th floor telemetry unit ( a critical care area) or from the OR (operating room) or ambulatory surgery unit (which are all seeing fewer patients right now)  are helping out more on floors where nurses are seeing more patients with COVID-19.

This is also not the first and will likely not be the last time nurses find themselves on the frontlines of a public health emergency. “There’s been quite a few public health crises over the years, and nursing and health care in general is no stranger to crises, whether it’s hurricanes or infectious diseases; we plan for this, always, so we can be prepared as possible.”

Three new phone lines are being made available too. The first, a line for employees “who maybe don’t feel well themselves,” said Manley-Cullen. A second line is for the community at large-for anyone seeking information about COVID-19.  Finally, the hospital is “in the process of setting up a ‘Wellness’ line for employees who wish to talk through issues.”

 “The nurses are also busy connecting with family members because right now visitors are not allowed in the hospital. We are also making sure we call and speak to family, and giving not only updates about their loved ones, but also just being available for them and their well-being and anything they may be struggling with.”

“We are not seeing staff overwhelmed,” emphasized Manley-Cullen. “What we are seeing is an incredibly positive attitude. A lot of that has to do with the great resources we have available here at NWH which is part of Northwell, a much bigger healthcare system. At this juncture, she said, supplies are plentiful, and nurses and all healthcare staff have the personal protective equipment they need. “It’s a big burden if you’re worrying about your equipment or if you’re safe. That’s just not the case here.”

NWH Food Service employees expressing gratitude too.

Every recovery is a reason for optimism. One patient offered this testimonial: “I was just discharged last night from Northern Westchester Hospital after four nights. I am an unlikely survivor of COVID-19 being 73 1/2 with asthma and just having recently had a stroke. I was overwhelmed by the competence and caring of your staff who did all they could to attend to me and make me comfortable. I felt like I was in the presence of greatness. Thanks, E.P.”

In the meantime, the hospital remains very much open to serving patients no matter what their medical concern, too.  “We want people to understand that if they need to come to the hospital, or if they’re sick, they should,” said Manley-Cullen. “We don’t want people to be fearful of coming to the hospital or staying home if they have a legitimate medical concern or alarming sign, such as chest pain, that they need to have addressed.  We are still caring for people whatever their needs may be.”

Manley-Cullen also acknowledged the “incredible support from the community to support the nursing staff.” People are donating food. Restaurants are delivering food. People are sending messages and encouraging video clips. Nurses are staying in touch with each other on social media. School children have been drawing pictures for our team. We have a wall filled with pictures the school kids have drawn to say thank you. Everyone just wants to help in any way they can.”

The community’s warm outpouring has helped the staff feel really supported. “People are wearing masks so it’s hard to get facial expressions, but they are smiling. You can tell by their eyes!”

Area Journalist Diagnosed COVID-19 Positive and Quarantined with Family

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March 19, 2020, Mount Kisco, NY–On Monday, March 16, I was on deadline for the Inside Press, covering the hasty switch local restaurants were asked to make by 8 p.m. to takeout and delivery service only, as coronavirus containment measures grew in severity here in Westchester County.

It was a sad article to write, as I attempted to speak with restaurant owners and managers who were busy, worried, and upset about the impact on their employees. As a former waitress and bartender, I was worried for them too. As a longtime reporter, I knew the community needed to follow this kind of news in as close to real time as possible, so they could see the impact on their favorite establishments and possibly help mitigate it with extra patronage. Due to the time crunch, and the need for social distancing, I conducted these interviews by phone and filed the article as quickly as I could.

Later, as I was doing laundry and tidying up around my house in Mount Kisco, I started to feel a little under the weather. Nothing major, just achy, with a headache. Maybe I felt a chill. I couldn’t take my temperature because our thermometer had broken and there hasn’t been a thermometer to be found in Mount Kisco for some time now.

I put another load in the dryer and called it a day, telling my husband that I hoped I wasn’t coming down with the flu.

The next day–St. Patrick’s Day–I decided to basically stay in bed. My kids are older now, so the college students home working remotely could keep an eye on the sixth grader. I asked my daughter Regina, a freshman at Baruch College-who’s still coming to terms with the cancellation of her softball season-to throw the corned beef in the crockpot and assigned the Irish soda bread to 14-year-old Ted.

Later, I woke up from a nap with chest pain. I have a minor cardiac condition, but I didn’t want to go to the hospital unless it was absolutely necessary since all resources are needed to fight the coronavirus. Instead, I called my internist’s office at Caremount first–my doctor said I had to go in.

Pretty soon I was at Northern Westchester Hospital, where I was handed a mask at the front door, and once in back, I was quickly surrounded by people in masks, clear face shields and yellow gowns. They efficiently got my heart issue under control and swabbed up both nostrils, testing for flu and COVID-19.

I was told I’d be there at least overnight, so they could keep an eye on my cardiac activity, and I was settled in on the sixth floor in isolation, connected to a heart monitor that never showed a problem after my initial treatment.

Today, 48 hours later, I’m lying in bed at home, a 50-year-old woman on day one of a 14-day quarantine that includes my entire family of nine (yes, my husband and I have seven kids.)

My test results only came back this morning, as I was preparing to be discharged. I was shocked that they were positive. Although I have asthma, my lungs had remained resolutely clear throughout my stay, checked often by skilled and kind nurses, and I’m still breathing well right now. My temperature hasn’t been over 100 degrees and is currently normal.

A cardiologist and an internist at NWH judged me well enough to be sent home and weather out the course of this illness with my family. One of the nurses supplied me with a thermometer that had been used on me, otherwise slated for disposal, and made me enough copies of a symptom log sheet to keep track of my whole crew.

By this time, just two days after I entered NWH, six of us are feeling sub-par and are in as much isolation as we can manage, but no one seems dangerously ill. The flu is much worse than what the Kelleys are experiencing so far with COVID-19–a little coughing, aches, fatigue and headaches.

My husband and kids won’t be tested. Both the doctor at NWH and the kids’ pediatrician asked that we operate under the assumption that they have it and monitor any symptoms to make sure no one has to go to the hospital. Nat, 24, spent all day yesterday sacked out, barely moving, but today is eating pancakes and sitting up reading to pass the time. He has special needs, so he keeps talking to me from across the hall, trying to convince me that because he feels better it’s okay if he leaves the room. No dice!

My daughters aren’t too debilitated to FaceTime friends and request coffee delivery from healthy brothers (left outside a closed door, of course.)

When I was told my test was positive, I picked up my phone and checked the Shoprite app, knowing I’d need food delivered. But all the spots were taken. Yes, we’ve done some stocking up–mostly because my husband took this whole thing seriously way before I did. But nine people eat an incredible amount of food, and a 14-day quarantine is quite different than social isolation, which now seems to me a lifestyle of enviable freedom.

Thankfully, family and friends have already offered meals and checked to see what they can get me at the store. Right after I arrived home, a friend from Katonah dropped packages of disinfectant wipes in my mailbox–another friend is currently cooking for us. Many of my older sons’ friends, guys in their twenties, have been texting in, offering to pick up whatever we need.

There’s a lot we don’t know right now. Will we flatten the curve? When will our economy rebound? When can we once more mingle freely with family, friends and co-workers?

I don’t know. I wish I did. I only have a few bits of knowledge to share from my brief initial experience with COVID-19: no one in my family is very sick, so far. I’m the only one with any of the comorbidities I’ve seen mentioned in the news, and I’m well enough to write this article (lying down.) Medical professionals have assured me that they think my family will be fine, and they’ve given me the tools I need to ascertain whether we need further care.

Our local hospital is well-run and reliable. The people who work there are not only friendly and dedicated, but inspire confidence with their professionalism and expertise, and I pray the curve flattens enough not to overwhelm them.

As an aside, the hospital is also continuously customer-service oriented; I was given a mini-loaf of banana bread tied up in a bow at discharge, attached to a card that says: “From our family to yours.”

Not in 14 days, but in some weeks or months more–who knows how many–I very much hope to write the article for Inside Press about the resurgence of the local restaurant business.

Until then, everyone, from my family to yours–stay home and stay safe.

Pre COVID-19: Author Amy Kelley on a happier day in New York City

 

Northern Westchester Hospital Suggests Ways to Keep a Cool Head Amidst Coronavirus Fears

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Mount Kisco, NY – The Coronavirus (COVID-19) pandemic is affecting virtually every aspect of our lives, including how we work, learn and connect with one another. You cannot watch, listen or read the news without hearing the latest coronavirus news.

“All of this has many of us feeling scared, nervous or anxious, which can make things worse and take a toll on our mental health,” says Rachel Merchan, LCSW, a social worker a Northern Westchester Hospital (NWH). “However, there are simple steps people can take to lower their fear level, reduce anxiety and keep calm.”

Here are Merchan’s tips to support your emotional health and wellbeing, and help you, and those you love, cope:

Consider a news detox

A never-ending stream of information and misinformation from a variety of sources may contribute to the rising sense of panic we feel when thinking about coronavirus.

  • Consider taking a break from, or reducing, the number of updates you consume.
  • See how you feel after taking a pause from the news for a few hours, or a day, and go from there.
  • If you must search, seek trustworthy sources – the Centers for Disease Control and Prevention (CDC) gov, or your local health department.

 Make decreasing stress a priority

Find ways to de-stress, such as listening to music, a deep breathing exercise or guided meditation, stretching, or a walk outside.

Understand the root of your concerns

Ask yourself: What am I most worried about? Fear often stems from the unknown. Try to understand why you are afraid, and then seek reliable sources of information to address your concerns, such as the CDC, or your healthcare provider. This can also be an important starting point when discussing the coronavirus with loved ones who are afraid. Open and honest communication can go a long way in helping us feel heard and understood.

Ask for support

If you’re feeling overwhelmed, unable to manage your emotions or struggling to function, it’s time to seek help. Let friends and family members know you’re having a hard time and seek professional support.

Acknowledge what you can control

There’s still a lot we don’t know about coronavirus. It’s okay, normal and expected to feel uncertain and scared. However, staying in that scary, uncertain space long-term isn’t good for us.

Think about taking action in a safe way:

  • Learn the facts
  • Share your knowledge with others
  • Let loved ones know you are available for support
  • Treat others with respect, whether you are a patient, care provider or community member
  • Acknowledge that we’re all in this together

“We will get through this as a community and become stronger, together,” says Merchan. “Take care of each other, take care of yourself, and wash your hands.”

Information in this post is courtesy of Northern Westchester Hospital.  For more information, please visit www.nwhc.net 

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Northwell Labs Begins Manual Testing of COVID-19 Samples

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One of nation’s largest, health system-run diagnostic labs

receives approval to perform COVID-19 testing

LAKE SUCCESS, NY – After a visit to its sophisticated, 100,000-square-foot diagnostic facility by New York Governor Andrew Cuomo, Northwell Health Labs today received state and federal authorization to begin manual testing for COVID-19, the disease caused by the novel coronavirus.

Utilizing a testing process developed and approved by the New York State Department of Health (DOH), Northwell’s Lab expects to manually test 90 potential COVID-19 samples within the first full day, said Dwayne Breining, MD, executive director of the Northwell Labs. With one of North America’s largest automated testing lines, the facility processes about 20 million tests annually. Beyond the manual testing authorized today, Northwell Labs is seeking the US Food & Drug Administration’s approval to use semi-automated testing within the next week. This would give the laboratory the capability to process hundreds of tests daily, with a plan to ramp up to thousands daily in the near future.

“Over the past week, we’ve been developing the test for COVID-19, thanks to the assistance we‘ve received from New York State’s DOH Laboratory,” said Dr. Breining. “Now that the accuracy of our testing process has been validated, we can begin notifying providers and patients of their lab results and start gearing up for an automated testing process that would enable us to significantly expand the number of samples we can process.”

While the expanded ability to test patients for COVID-19 will greatly enhance Northwell’s ability to manage patients with potential infection, testing will continue to be reserved for those at risk for severe disease and who have had confirmed close contact with an infected individual.

“Only people who meet that criteria will be tested – and that testing is currently being performed at hospital emergency departments and urgent care centers,” said John D’Angelo, MD, chair of emergency medicine at Northwell, which operates 18 emergency departments throughout New York City, Long Island and Westchester County. “Even as our testing capacity increases, we will continue to screen people judiciously so we can focus our attention on those most at risk for severe COVID-19 infection who require more-immediate and intensive medical attention. All others who are concerned about exposure but who have mild or no symptoms should recuperate at home.”

Built at a cost of $60 million and opened in 2019, Northwell’s Core Lab within the health system’s Center for Advanced Medicine in Lake Success performs testing for Northwell’s 23 hospitals and 800 outpatient facilities, as well as thousands of physician offices and dozens of other hospitals, including NYC Health+Hospitals.


From left: New York State Commissioner of Health Howard Zucker, Governor Andrew Cuomo, Dr. Dwayne Breining and Northwell President and CEO Michael Dowling tour Northwell Health Labs. Credit Northwell Health.

At a news conference Sunday morning, Governor Cuomo called on the federal government to speed up its authorization process to allow more clinical laboratories to begin testing for COVID-19.  “This is one of the most technologically advanced labs in the state of New York, and one of the most sophisticated labs in the United States of America. This lab can do high-throughput automated testing, which expands exponentially the number of tests that can be done,” Governor Cuomo said.  “Let’s increase as quickly as possible our testing capacity so we identify the positive people, so we can isolate them and be successful in our containment.”

Several hours after the Governor’s news conference, Northwell received approval to move forward with the manual testing.

Northwell Health President & CEO Michael Dowling praised the Governor and state Department of Health for their leadership in responding to the coronavirus epidemic. “I thank the Governor for not only giving us the support we need to begin testing for COVID-19, but also in declaring a state of emergency that will help expedite the procurement of emergency provisions, such as testing kits and cleaning supplies,” said Mr. Dowling

To prepare its lab to begin COVID-19 testing, Northwell has invested over $2 million in recent weeks for lab supplies and equipment, part of an overall outlay of more than $5 million the health system has spent over the past seven weeks on coronavirus preparation.

Click here to see video and photos of Northwell Labs’ testing process.  

 

This news is courtesy of Northwell Health.

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About Northwell Health
Northwell Health is New York State’s largest health care provider and private employer, with 23 hospitals, about 750 outpatient facilities and more than 13,600 affiliated physicians. We care for over two million people annually in the New York metro area and beyond, thanks to philanthropic support from our communities. Our 70,000 employees – 16,000-plus nurses and 4,000 employed doctors, including members of Northwell Health Physician Partners – are working to change health care for the better. We’re making breakthroughs in medicine at the Feinstein Institutes for Medical Research. We’re training the next generation of medical professionals at the visionary Donald and Barbara Zucker School of Medicine at Hofstra/Northwell and the Hofstra Northwell School of Graduate Nursing and Physician Assistant Studies. For information on our more than 100 medical specialties, visit Northwell.edu and follow us @NorthwellHealth on Facebook, Twitter, Instagram and LinkedIn.

Magi Shower Kids with Gifts at Northern Westchester Hospital’s Annual Three Kings Day celebration

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 In honor of Three Kings Day—aka the Feast of the Epiphany—when three wise men presented gifts to baby Jesus, three elaborately costumed Magi and their assistant distributed gifts to young children as parents, and Northern Westchester Hospital pediatrician Dr. Peter Richel and chief of pediatrics Dr. Vicki Buetti-Sgouros (NWH), led the celebration. The event, a beloved, annual tradition sponsored by NWH’s Department of Pediatrics and Neighbors Link, supports both organizations’ commitment to serving the community and celebrates the cultural traditions of Westchester’s Latino residents.

 

Magi with very excited gift recipient at Northern Westchester Hospital Three Kings Day celebration.
Northern Westchester pediatrician Dr. Richel and pediatrics chair Dr. Buetti-Sgouros with young Three Kings Day celebrants.
Excited Three Kings Day gift recipient and friend.
Dr. Richel and Dr. Buetti-Sgouros with the Magi, their assistant and a young guest at Northern Westchester Hospital’s Three Kings Day celebration.
(L-R) Dr. Richel, the Magi and their assistant, and Dr. Buetti-Sgouros at Northern Westchester Hospital’s Three Kings Day celebration.
One of the Magi with mom and child at Northern Westchester Hospital’s Three Kings Day celebration.

 

About Northern Westchester Hospital  Northern Westchester Hospital (NWH), a member of Northwell Health, provides quality, patient-centered care that is close to home through a unique combination of medical expertise, leading-edge technology, and a commitment to humanity. Over 650 highly-skilled physicians, state-of-the-art technology and professional staff of caregivers are all in place to ensure that you and your family receive treatment in a caring, respectful and nurturing environment. NWH has established extensive internal quality measurements that surpass the standards defined by the Centers for Medicare & Medicaid Services (CMS) and the Hospital Quality Alliance (HQA) National Hospital Quality Measures. Our high-quality standards help to ensure that the treatment you receive at NWH is among the best in the nation. For more information, please visit www.nwhc.net and connect with us on Facebook.

About Northwell Health  Northwell Health is New York State’s largest health care provider and private employer, with 23 hospitals, about 750 outpatient facilities and more than 13,600 affiliated physicians. We care for over two million people annually in the New York metro area and beyond, thanks to philanthropic support from our communities. Our 70,000 employees – 16,000-plus nurses and 4,000 employed doctors, including members of Northwell Health Physician Partners – are working to change health care for the better. We’re making breakthroughs in medicine at the Feinstein Institutes for Medical Research. We’re training the next generation of medical professionals at the visionary Donald and Barbara Zucker School of Medicine at Hofstra/Northwell and the Hofstra Northwell School of Graduate Nursing and Physician Assistant Studies. For information on our more than 100 medical specialties, visit Northwell.edu and follow us @NorthwellHealth on Facebook, Twitter, Instagram and LinkedIn.