Mt. Kisco, New York— Northern Westchester Hospital has received The Healthgrades Outstanding Patient Experience Award™ 2019, which recognizes hospitals for outstanding performance in delivering a positive experience for patients during their hospital stay. The annual award given by Healthgrades, a leading online resource for information about physicians and hospitals, recognizes hospitals around the country that make patient safety a top priority and provide an outstanding patient experience.
“We are delighted to be recognized with this important award,” said Maria Hale, PsyD, MBA, Associate Executive Director at NWH. “As a teaching hospital and nationally recognized leader for patient-centered care, NWH is committed to creating innovative programs and services that are fundamentally attentive to the needs of our patients and their families.
Our patients’ health and well-being is our top priority, and we strive to provide our patients and their families with the best possible experience. We have a number of programs in place including the Ken Hamilton Caregivers Center, the Aranow Art Cart, our Food is Care program, Pet Therapy and Integrative Medicine, which support the delivery of patient-centered care, which we believe is essential in ensuring the best outcomes for our patients and their families.”
In 2019, 434 hospitals received The Healthgrades Outstanding Patient Experience Award™, representing the top 15 percent of hospitals in the nation for patient experience. As part of the analysis, Healthgrades evaluated 3,449 hospitals that submitted at least 100 patient experience surveys to the Centers for Medicare and Medicaid Services (CMS), covering admissions from January 2017 through December 2017 to identify hospital performance in this area.
“Consumers are becoming more involved in their own health care, and are spending more time researching and selecting the right provider and hospital for their specific needs. Healthgrades Outstanding Patient Experience Award™ highlights the hospitals that are making patient experience a priority and will help patients feel confident to make more informed decisions about their health care,” said Brad Bowman, MD, Chief Medical officer, Healthgrades.
Healthgrades evaluated hospital performance by applying a scoring methodology to nine patient experience measures, using data collected from a 32-question patient experience survey of the hospital’s own patients. The survey questions focus on patients’ perspectives of their care in the hospital, ranging from cleanliness and noise levels in patient rooms to factors such as provider communication. The measures also include whether a patient would recommend the hospital to friends or family.
Healthgrades found that 81 percent of patients would recommend Northern Westchester Hospital, 11 percent higher than the national average. It also found that 79 percent of patients gave the hospital a rating of nine or 10, 10 percent higher than the national average.
This is the third year that Northern Westchester Hospital was awarded Healthgrades Outstanding Patient Experience Award ™. It also received Healthgrades Stroke Care Excellence Award in 2019, 2018 and 2017.
For more information about Patient Centered Care and Innovation at NWH, visit https://nwhc.net/about-us/patient-centered-care.
About Northern Westchester Hospital
Northern Westchester Hospital (NWH), a member of Northwell Health, provides quality, patient-centered care that is close to home through a unique combination of medical expertise, leading-edge technology, and a commitment to humanity. Over 650 highly-skilled physicians, state-of-the-art technology and professional staff of caregivers are all in place to ensure that you and your family receive treatment in a caring, respectful and nurturing environment. NWH has established extensive internal quality measurements that surpass the standards defined by the Centers for Medicare & Medicaid Services (CMS) and the Hospital Quality Alliance (HQA) National Hospital Quality Measures. Our high-quality standards help to ensure that the treatment you receive at NWH is among the best in the nation. For more information, please visit www.nwhc.net and connect with us on Facebook
About Northwell Health
Northwell Health is New York State’s largest health care provider and private employer, with 23 hospitals, about 750 outpatient facilities and more than 13,600 affiliated physicians. We care for over two million people annually in the New York metro area and beyond, thanks to philanthropic support from our communities. Our 69,000 employees – 16,000-plus nurses and 4,000 employed doctors, including members of Northwell Health Physician Partners – are working to change health care for the better. We’re making breakthroughs in medicine at the Feinstein Institutes for Medical Research. We’re training the next generation of medical professionals at the visionary Donald and Barbara Zucker School of Medicine at Hofstra/Northwell and the Hofstra Northwell School of Graduate Nursing and Physician Assistant Studies. For information on our more than 100 medical specialties, visit Northwell.edu.
In 2002, Marian Hamilton, a guidebook writer, community volunteer, and mother of two teenage daughters, took on a new role. Her husband, Ken Hamilton, was diagnosed with mesothelioma, a fatal form of cancer, and she became his primary caregiver. Ken’s illness and her role as a caregiver left a lasting impact on Hamilton, and in 2005, she founded the Ken Hamilton Caregivers Center at Northern Westchester Hospital.
