PPE

How the Armonk Chamber Helped Businesses Weather the Covid Crisis

August 17, 2021 by Andrew Vitelli

Neal Schwartz, President, Armonk Chamber of Commerce Photo by Chad Kraus

When COVID emerged as a crisis in March 2020, many local businesses were forced to close their doors while others saw their revenues dry up. But for the Armonk Chamber of Commerce, this time was as crucial as any since Neal Schwartz became president more than a decade ago.

The chamber has historically hosted a range of community events, held regular meetings, and published a directory of members. But most chamber members, Schwartz says, are generally passive participants that changed when business owners found themselves in uncharted waters as COVID hit. Suddenly, their businesses’ survival depended on navigating a host of new federal programs and incentives like Paycheck Protection Program (PPP) loans and on finding ways to keep their business running through restrictions and panic over the virus. Some businesses, like dental offices, had help from their industry groups, but others turned to the chamber.

“We became a conduit for using information from the state, the county and the federal government,” Schwartz explains. “It was invaluable to those members who weren’t connected to some of those other associations.”

The chamber helped connect its members to Zoom calls and other events that helped members navigate the new terrain and explore their options. It also created an app to give residents up-to-date information about which businesses were open.

When necessary, the chamber organized its own events, bringing in chamber-affiliated accountants who were well-versed on the available recourses to answer member questions.

“A couple of chambers [elsewhere] almost stopped functioning [during Covid], because they had their set activities and those activities didn’t happen, and they were kind of at a loss,” County Executive George Latimer explains. “The Armonk chamber made the transition that you had to make once you realized that Covid was going to shut down the normal activities.”

Latimer continues, “What they did was they morphed into providing the information and to some extent material [such as] PPE that the businesses needed.”

Spotlighting the Armonk Chamber of Commerce, Top Row, L-R: Neal Schwartz, president; Bharti Gupta, board member; Ed Woodyard, member; Shari Ascher, Director of Policy & Programs, Westchester County; George Latimer, Westchester County Executive Second Row, L-R: Ken Sassano, board member; Catherine Censullo, board member; Tammi Ecker, board member Photo by Chad Kraus

The county government had access to both information and resources to help businesses but did not have the manpower to connect with every business from Yonkers to North Salem.

“Sitting at the county level looking at 45 communities, how do we reach the business communities and small businesses? We can’t do it on our own. We don’t have the bandwidth,” Latimer says. “But when we know that we’ve got a chamber of commerce that is working–that is having Zoom meetings and exchanging information–then we can channel through the chamber and the chamber has the relationships with the local businesses.”

The county, for example, had access to free masks and sanitizer to give to businesses. But walking up and down every street in every city, town and village in Westchester distributing it was not possible, Latimer says.

Instead, the chamber determined the local needs and the county dropped off supplies at a central location. The chamber then worked to distribute these supplies throughout Armonk.

When certain workers such as restaurant servers became eligible for the Covid vaccine before the general population, the county again worked through the Armonk chamber and other local chambers to inform businesses whose employees would qualify.

County Executive George Latimer / Photo by Chad Kraus

But perhaps the biggest role the chamber played was in working with business owners through the federal assistance available.

“The saving grace for a majority of businesses was how they navigated through the loan portion of the federal offerings that were there,” Schwartz says. “Depending where the numbers were for a business, they may have done reasonably okay if they took a PPP loan, which didn’t need to get paid back.”

Despite (or, in a sense, because of) their falling revenues and the uncertainty surrounding the pandemic, the chamber saw new businesses joining to take advantage of these offerings.

“We picked up more members than you would expect in the middle of a pandemic,” he says. “There weren’t a ton of them, but there were people who began to appreciate that this chamber stuff has value.”

Haves and Have Nots

The pandemic and resulting shutdown did not hit all industries with the same force, Schwartz says. Some industries thrived even through the lockdowns, while in other fields businesses struggled to stay in business or were forced to close their doors.

Home improvement was a sector that thrived, he notes. Trapped in their houses all day, local residents decided it was a good time to put in a pool, or redo their lawns, or make long-needed home improvements.

“The businesses that did well were the businesses that supported home life,” Schwartz says. “Some of them saw years that they haven’t seen before.” But many other businesses, particularly those that depended on traffic flow, struggled. It is hard to quantify exactly how many businesses went under, Schwartz says; he estimates some 10% of their members.

Armonk is now well on its way to recovery, he says.

“We are seeing these empty spaces get filled pretty quickly, considering everything,” he says. “It is not all doom and gloom at all.”

Latimer sees a similar picture on the county level, with sales tax receipts above where they were in 2019 pre-pandemic. Still, businesses face ongoing challenges.

One is the difficulty hiring workers, which Schwartz attributes in part to generous unemployment benefits distributed under the latest Covid relief bill.

“It went too far, so it was hard for restaurants to keep the staffing everywhere across the country,” Schwartz says. “People said, ‘Listen, I am getting more money to stay home and not go to work.’”

Latimer attributes the labor shortage to several factors, including the unemployment benefits, ongoing concerns about Covid, and an increasing preference for jobs with regular, stable hours.

A Decade Leading the Chamber

Schwartz, who owns Armonk-based College Planning of Westchester, joined the chamber after opening his business in 2004, looking for the networking benefits the chamber would bring to his then-fledgling franchise.

“I had bought all this equipment, furniture, systems, and I had no customers,” he remembers.

The chamber was helpful to him as he got his business, which specializes in tutoring, college counseling and ACT/SAT preparation, off the ground. But its activities at the time were limited to a sidewalk sale or two each year. In 2010, he stepped in as president and worked to build the chamber into a bigger player in the community.

Before he took over as president in 2010, he recalls, chamber activity was mostly limited to one or two sidewalk sales each year. When Schwartz stepped into leadership, he and his colleagues on the board scaled up the organization’s activity.

In 2012, he launched cider and donut events. It’s grown from there, with 11 music events this summer, a “citizen of the year” award, a much larger Cider and Donut Festival, and regular chamber meetings. The chamber’s website has also been greatly improved, and now publishes the “Everything Armonk” community guide and business directory.

To learn more about the Armonk Chamber, please visit www.armonkchamberofcommerce.com

Staying Connected with Elderly Family Members

November 13, 2020 by Christine Pasqueralle

Photo courtesy of the Empire State Association of Assisted Living

For many people, the holiday season is a time filled with joy and gathering with loved ones. Now more than ever people look forward to what the new year may bring and to bidding a (not so fond) farewell to 2020. But for many families, the challenge and difficulty of safely visiting with loved ones who live in assisted living facilities continue. How can families stay connected to one another during this time and encourage togetherness while also keeping loved ones healthy and safe?

Lisa Newcomb is the Executive Director of the Empire State Association of Assisted Living (ESAAL) and the organization represents over 300 of the 545 licensed assisted living communities in New York State. The ESAAL advocates for these communities through legislation and providing education for member administrators, directors and other management personnel. Speaking with Newcomb one gains a sense of what life has been like for residents of assisted living facilities during the pandemic as well as the steps being taken now to regain some sense of normalcy for senior residents and their families, especially as the holiday season approaches.

As Newcomb states, it has been a rough road for everyone involved from the beginning of the pandemic when there was a major lack of PPE available and a struggle to get supplies.

“One death is too many, so getting PPE is critical to any ongoing on-site visitation,” said Newcomb. As infection rates decreased, visits began to resume but, as she says, it can still be a hardship for many. “It’s taking a toll on residents and family members too. The staff are doing their best to fill in for family members,” she said, adding that no one can take the place of your own child.

Assisted living residences are known as being very social places. Many residents are mobile, active, and like to socialize with one another, with their family and friends, as well as take trips out of the facility. By July, visitation was allowed with rules in place. If anyone tested positive for Covid-19, visitation was shut down for 28 days. By September, the rule changed to a 14-day shutdown, and this has had some positive impact on visitation rates. Residents are encouraged to conduct visits outside with some circumstances allowing for indoor visits in a well-ventilated room with supervised social distancing.

Facilitating Visits

As the weather gets colder, it may become increasingly harder to visit with loved ones in-person if the rules stay as they are. Fortunately, there are other ways families can keep connected. Staff can facilitate virtual visits (such as FaceTime) with residents and family–seniors who are grandparents especially love to see the faces of and talk to their grandchildren. But nothing can fully take the place of an in-person visit especially for residents who have dementia and trouble comprehending; they may feel abandoned or forgotten by family.

There are clever ways some assisted living facilities are handling holiday visits. One facility rented a construction trailer for the next six months: it is heated, big enough for one to two visits at a time and is ADA compliant. Seeing family in-person can be the one bright spot in a resident’s day. Newcomb said she is hopeful small gatherings for Thanksgiving, Christmas and Hanukah will be allowed so long as there are no cases of Covid-19. In the past, holiday gatherings have taken place in the dining room with visits from community and family members.

“The rates are so low, so hopefully clusters can be controlled quickly and stopped. It has an emotional impact on the elderly–assisted living is the place to be doing things.” Residents want to get out, visit with loved ones and do activities together. “Seniors move into assisted living to live–not to be confined to their room or apartment without visitors. Activities can be done safely keeping in mind that our residents’ mental health well-being is as important as their physical health.”

As the holidays approach, let’s all remember those in assisted living, and hope they are allowed the dignity of a visit with their loved ones this season.

At Albany Medical College, Greeley Grads in a Student ‘Compassion Coalition’ Connect Patients to Families during Pandemic

May 11, 2020 by Megan Klein

When we “move up” from elementary school to middle school, we are asked what we want to be when we grow up. The responses range from professional sports players, zookeeper, chef, singer, etc. And when we graduate high school, we normally have a better idea in our head of what life will look like five years down the road. For two Greeley grads, their fourth grade career goals and five year plans definitely did not include being essential workers in a hospital during a time of a national pandemic, but life throws curve balls at us like that sometimes.

Greeley grads Allison Schachter and Peter Inglis at Albany Medical College.

Allison Schachter and Peter Inglis are both Greeley grads (2013 and 2010 respectively) and are current medical students at Albany Medical College in upstate New York. While Schachter always had the intention of becoming a doctor, Inglis went to undergrad initially for engineering and later switched into a pre-med program.

At the beginning of the pandemic, the hospital began to limit the amount of medical students who could scrub into the OR, due to the fact that the PPE, or Personal Protective Equipment was needed elsewhere. Shortly after, both students were sent an email stating that they would no longer be able to return to the hospital for rounds, to collect their things and to go home. This was not only disheartening but raised concern for it was almost time for the students to apply and declare what they wanted to specialize in – how were they supposed to truly know what they wanted to do for the rest of their lives if they wouldn’t have the final chances to try it out?

That’s where the Compassion Coalition comes into play. It was started by Dr. Jackcy Jacob, one of the hospitalists in Albany, and further continued by a group of eight student volunteers, such as Schachter and Inglis, with more students now signing on. It satisfies the need to connect patients with their families outside of the hospital and make those outside feel less helpless by connecting them via iPads. And even though the students weren’t technically allowed in the hospital for their rounds, they could still volunteer to do this.

“We are filling a need that isn’t being fulfilled in the hospital. That’s what kind of made it allowed, is that we are of need, like an essential worker if you want to call it that,” Schachter said.

As time has gone on, they have been able to recruit more and more students to join.

“I think what’s unique about this group specifically is that…we don’t get grades for it, we don’t get extra credit for it…everyone sort of took their own initiative to do it,” Inglis added.

So, how does it work?

Albany Medical College Students participating in the Compassion Coalition

Between the day shifts and the night shifts, there is essentially a list that gets passed on, containing information such as patient credentials, family members who want to be contacted, call time preference and frequency of the calls.

The volunteers, like Schachter and Inglis are not allowed to go into the patient’s room to prevent spread of the disease and outside contact. Their job is to essentially set up the call.

Schachter explains: “When that nurse is putting on their PPE to go into the room, that’s when we coordinate the calls. So we’ll grab the iPad, call the family, have them on Facetime, so we’re the ones who start the conversation.”

And don’t worry, the iPads have their own set of PPE gear (more like a tight plastic bag) that they “wear” before going into the rooms too. Once the nurses and the iPads have their gear on, that is when they can enter the room to conduct the calls.

These calls are available for all patients, regardless of their condition, it’s just up to the family members.

“Often time in the ICU, the patients are intubated, which means they are not really communicative…Usually we encourage families to nonetheless say what they want to say, having the videochat portion of it definitely gives them a chance to see the patient, which is nice,” Schachter said.

For those who do wish to still have the call, they will just spend the time talking to their loved one. One family even performed a concert for their family member that went on for three hours! Now that, that is love.

Thankfully, they haven’t seen any shortages of the iPads themselves. They were actually part of a big donation. If anything, it’s the stands that they place them on.

In terms of what Schachter and Inglis would want people to know about COVID-19? It is affecting more age groups than you would think, and perfectly healthy people can be fine one day and pass away the next.

Their main takeaway is that social distancing is extremely important, and that some people are looking at this as if they are part of a demographic that is untouchable.

“People are approaching social distancing not very altruistically…The reality of social distancing isn’t to look out for #1, to lookout for #2, right? Because you as an asymptomatic carrier have the potential to make somebody else who is vulnerable to the virus very very sick,” Inglis explained.

While the Compassion Coalition helps serve the patients, it’s arguably more about the family members who not only can’t be with them to help care for them, but sometimes don’t even know where they are due to the fact that so many patients have been transferred all over the state.

“Most of our patients that we are treating in Albany are not from Albany County. They have been transferred to us from NYC, from Queens, that region because that’s the part of New York that’s been hit hardest by the virus…by us having the ability to settle their ease to show them that their family member is in fact really good care…as they’re on the phone with us they see their surroundings and they can experience how much care we are giving to their family members,” Schachter said.

She also said this which encompasses the entire initiative:

“Families really need to be involved in their loved one’s care. It’s so important to how humanity functions.”

Individual Mask Making Efforts are Making a Difference too

April 27, 2020 by Lauren Rosh

Last in a Three-Part Series Spotlighting Mask-Making Efforts

Stopping the Spread of COVID-19 One Mask at a Time

As the first two parts of our series on the efforts to create ‘PPE’ communicated, there are tens of thousands of masks and now additional gear being produced in highly coordinated efforts by Tri-State Mask Making and Masks and More. Over the course of writing this series, we also learned of impressive individual efforts taking place. Arlete Chaves and Mara Antonio are among those who did not expect to be sewing masks for family, neighbors, employers and friends. Chaves and Antonio donate to those urgently in need, or for the most minimal fees. Each day, they are still fielding requests from many eager to have every day protection.

Arlete Chaves is a babysitter and dog sitter in Ossining. She learned there was a mask shortage and knew people were in need of them. She took matters into her own hands and began making masks. The skills she developed from sewing doll dresses as a young girl translate well into making secure and sterile masks.

She has made over 100 so far, primarily donating the masks to elderly people in her community, those who are immunocompromised and those working in essential businesses such as supermarkets.

Chaves is also selling them for $10 a mask to people locally. She needs to sell in order to continue to buy materials for the masks she sews and donates. She advertises mainly on Facebook.

“I want to help as much as I can and that is why I am sewing masks. I see people in need and this way I can give them an opportunity to not get sick or if they are sick to not spread it to others,” said Chaves.

With big heart intentions too, Mara Antonio of Chappaqua began sewing masks after she heard about the Joann Fabric Make-to-Give initiative which encouraged people to pick up curbside kits to make masks and donate them to those who need them.

Antonio went twice to Peekskill to pick up the kits in the morning, completed them within a day and returned them the next morning ready for more.

From 2001 to 2011, Antonio worked at Susan Lawrence. As she was using the kits from Joann’s, someone close to her from Susan Lawrence asked if she would consider making masks for their employees.

“I agreed and I realized that I needed to re-organize my sewing/craft corner and be ready for more demand,” said Antonio.

She started by making the masks for Susan Lawrence and one of her friends who is a firefighter who posted the masks on the Chappaqua Moms page on Facebook. From that moment on, her initiative took off. She fulfills orders and makes an extra mask per order to donate to the Cancer Center at Northern Westchester Hospital.

Antonio wakes up at 8:30 a.m., quickly eats breakfast, turns on her favorite radio station from Argentina which is where she is from and begins sewing. She responds to questions, requests and sends pictures to her customers with fabric designs they can choose from.

Antonio takes occasional breaks to eat brief meals or take her dogs for a walk. She sews until about 3:30 a.m. then packages the orders, organizes her materials and places orders for materials that are running low. Antonio does not go to sleep until about 4 a.m. She has personally sewn hundreds of masks now.

“I don’t like to rush, I like whatever I make to be neatly made and presentable. It is a process from sourcing the materials, washing and drying fabrics prior to cutting for shrinkage and sanitation,” said Antonio.

Antonio sells the masks for $15 each to people locally. She purchases all materials out of pocket and places all of the fabric orders herself. She uses the money she makes from each mask to buy more materials so she can keep making them.

Antonio ensures that each time she puts a delivery out in the mailbox she disinfects the mailbox in order to avoid cross contamination. She runs this whole operation herself and is devoted to this initiative.

“It’s just me making these babies and I am loving every minute of it,” said Antonio.

PPE