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quality

Getting to Know Matt Marucci at New Castle Physical Therapy

March 6, 2016 by The Inside Press

A Dedication to “An Utmost Attention to Quality of Care”

Matt and Laura Gavan Marucci and family
Matt and Laura Gavan Marucci and family

By Matt Smith

It’s the familiar adage we’ve heard time and again: “Change is good. Change makes the world go ‘round. Don’t be afraid of change.” While Matt Marucci, who opened New Castle Physical Therapy in March 2007, recognizes that change is indeed necessary for growing a business, he takes pride in knowing one very important element of his practice has remained constant since Day One: to “provide the highest level of care and service possible.” With a dedicated staff of six (four therapists and two receptionists) and rave reviews from clients throughout the county, we can undoubtedly agree that, although change is good in some cases, a successful strategy is better left untouched.

“Treating one patient per hour allows us to provide a level of individualized care that is rare in today’s health care environment,” Marucci explains, when asked what makes his clinic unique. “Whether it’s the front desk or the therapists, everyone here cares about the people who walk through our door. I think that sets a positive foundation for the experience patients have here.”

Patients come to NCPT with all types of injuries and conditions. Concerning the problems NCPT specifically treats, “We run the gamut,” says Marucci, adding that their practice has no age limitations: “We see everyone from adolescents to geriatrics.”

Citing patients with long-term conditions such as cerebral palsy or stroke recovery, but also those with every day “sprains and strains or aches and pains,” in the back, neck, knees, or shoulders, to name some major problem areas, he explains that the range of conditions is so extensive, it truly encompasses “anything under the realm of orthopedics.”

Through its affiliation with the Hospital for Special Surgery, and in consultation with experts from the Hospital, NCPT also helps patients with unique orthopedic conditions and post-operative rehabilitations.”

Marucci assures that no matter the extent of the patient’s condition, all issues are treated with the utmost attention to the quality of care.

With such a strong focus toward the well-being of his patients, it’s clear Marucci has a lot to be proud of; but there’s one aspect of the practice that he believes most significantly contributes to successful treatment: the company’s “one patient per hour” approach. He stresses the importance of the one-on-one relationship between patient and therapist, especially when dealing with long-term conditions.

He explains that by extending the length of therapist/patient sessions, therapists are able to complete a more thorough evaluation and treatment strategy. “It’s a matter of [staying with the patient] and helping them break it all down so they have a thorough understanding of what they can do to help themselves,” he says. “All of our therapists have or are working on advanced certifications, and [have] plenty of continuing education, but if we only have 15 minutes with a patient, there is only so much we can do.”

A full hour of treatment also means the patient can use that time to thoroughly understand his or her condition, and work with the therapist to improve it and alleviate any associated pain. With this in mind, Matt urges therapists to take full advantage of the time spent with their patients, stating, “The ability to empower people through their recovery is a wonderful opportunity,” and it’s not to be taken for granted.

Marucci certainly knows this to be true in the case of his practice, and he recognizes that providing excellent care means continuing hard work. Speaking specifically about which achievements make him most proud, he says, with a smile: “the community of people that has formed here.” He takes satisfaction in knowing that, by launching the practice, he has indirectly created a unique family environment, which grows wider and stronger each year, adding life and vibrancy to a place that literally had none before.

“When we first found this space, it was a very stale, generic office space,” Marucci explains. “To [look at it now and] see the community and camaraderie that has developed is very fulfilling.” In describing the rare connection between members of this group, he makes particular mention of the special bond longtime patients have, not only with the staff and therapists, but with other longtime patients.

Matt Marucci
Matt Marucci

“There’s just something about seeing that connection that makes me very happy,” he continues. “It makes it feel like home.” ncpt faciilty

What’s more? Not only is his family expanding at work, it’s also expanding at home: his second daughter, Nora, was born on May 9, 2015. And while adjusting to life with a new one has been somewhat hectic. “Last night was a rough night,” he admits. He gives full credit to wife, Laura, also a physical therapist at NCPT, for helping to make the transition between home and work (and back again) very smooth. “She’s my rock at home,” he says. “And she’s a great mother.” Ultimately, with the baby sleeping (mostly) through the night, and their three-year-old daughter, Clare, comfortable in her role as big sister, Marucci notes, rather contently, that “all in all, life at home is great.”

And considering the ongoing success of NCPT, one could also say the same is true of life at work. Of course, none of this is lost on Marucci, who also wishes to extend his thanks to the many patients–the “very vocal advocates”–who consistently recommend the facility to their friends. “[Word of mouth] is the lifeblood of a small business,” he comments. “It’s appreciated more than they’ll ever know.”

As for the success of the business itself? “It’s crazy,” he remarks. “You open up, hoping for the best, staring at the phone and hoping that it rings, and seeing it slowly build and build and build…” He throws his hands up in amazement. “We’ve been very fortunate. I’m extremely grateful.”

New Castle Physical Therapy is located at 16 Schuman Road in Millwood. For more information, please visit newcastlept.net 

Filed Under: Sponsor News! Tagged With: care, Inside Press, Matt Marucci, Physical Therapy, quality, theinsidepress.com, treatment

The Little Hamlet that Could

May 27, 2015 by Beth Besen

Beth Besen
Beth Besen

What’s in a Name?

ChappaQUAlity. Seemingly, the overarching reason we all move here is built right into our town’s very name. Ask anyone what they cherish about Chappaqua and you’ll likely hear some version of the American dream. Outstanding schools, pastoral beauty, small town vibe and values within commuting distance of big city lights.

Certainly, that was my husband’s and my thinking when we moved here nearly 20 years ago. Having grown up in Westchester, he already knew it as a great place to be a kid. And so, the thinking followed, why not follow suit with our own? We looked at a handful of communities, but chose Chappaqua for its pretty woodsy vistas and CHArmingly QUAint village appeal. Little did we know then the many ways it would come to spell home.

Noteworthy Education

There are a great many ways to define and determine “quality.” At this time of year, it’s natural to think about it in terms of our esteemed schools and children’s education. June graduation means mortar boards tossed high and pomp-and-circumstance celebrations. But it stands for so much more. Students work extraordinarily hard in this town. Parents and teachers do too. And, while college may be the ultimate goal for most (HGHS graduates regularly gain entry to many of this nation’s finest universities), the years upon years of committed focus are also about the learning process, and the students’ ability to synthesize knowledge while moving it and themselves forward in the world.

Without doubt, there are many distinguished scholars among us, but a handful of local men and women take that distinction to the very highest level. Remarkably, given our town’s size and relatively small population, Chappaqua is home to no less than five Rhodes Scholars. We profile each, and invite you to feel proud by association as you read about them and their many fine accomplishments in Chappaqua’s Rhodes Scholars.

A Caring Community

Our cover story is another testament to quality; quality of character. The photo captures former President Bill Clinton at the Tina’s Wish Global Women’s Award evening. Guest-of-honor Clinton, recognized for his outstanding contributions to global healthcare through the Clinton Foundation, gave a passionate acceptance speech in which he praised founder Andy Brozman and all involved in Tina’s Wish for their tremendous efforts in the funding of, and research leading to, early detection of ovarian cancer. As a woman, as a cancer survivor myself and as the mother of a daughter, I am both moved by and appreciative of the vital importance of 
this work and the incredible people who are involved.

Also tremendously inspiring, the American Cancer Society’s emotional Relay for Life, held annually at Horace Greeley High School. The goal of the event is to raise funds for, and awareness of, the many ways this devastating disease invades lives regardless of gender, culture, age or other qualifiers. But it is the event itself, and the many ways the community comes together for it, that takes this particular fundraiser from ordinary to extraordinary. A celebration of survival and salute to hope, Relay is, as well, a memorial to beloved family members, friends and neighbors taken too soon. Ready, Set, Relay gives us an Inside look at the quality thinking, effort and goodwill that goes into the making this impactful event for a worthwhile cause.

YouthQUAkingly Awesome

When it comes to health, our physical well-being is but part of the equation. Mental and social health, too, are critically important to living a full and balanced life. Helping to make this possible for the ever-increasing number of children (and, by extension, their families) diagnosed with an Autism Spectrum Disorder (ASD), are five of the most engaging eighth-grade boys I’ve ever had the pleasure of meeting. Collectively, they’re known as the Robobenders. And, together with their parent-mentors, they’ve developed an internationally recognized iPhone App that helps those on the spectrum to decode facial expressions and related underlying emotions. What’s My Face might very well help make the neuro-typical world become an easier place for ASD others.

Want more? How about a group of local teens who, instead of dreaming about making it big someday are already entrepreneurial forces to be reckoned with? Chappaqua Teens Start It Up shows us all how quality work and a can-do attitude translate to market-place success in today’s competitive work environment.

Good Things, Small Packages

When John Cougar Mellencamp sings Small Town, I always smile to myself and picture ours. I see the gazebo, where, speaking of music, we gather mid-week in summer to enjoy the al fresco Concert Series. I recall one of my first images of Chappaqua, the train station; an iconic part of downtown and soon the site of the much-anticipated new restaurant, Chappaqua Station Farm to Town. And I note our town merchants’ welcoming shop windows, like those of long-standing Family Britches, which add distinction to our downtown area and provide a pretty backdrop while we meet up with friends to grab a bite, share a moment and shop local.

We’ve all heard that ‘good things come in small packages.’ ChappaQUAlity over quantity. That’s us.

Filed Under: The Inside Scoop Tagged With: Chappaqua, community, education, Inside Press, quality, theinsidepress.com, town

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